Making life easier


Dundee’s a great place to live, we’re well connected by road & rail (just need to work on air!), which means that most of Scotland is little more than an hour away.

These days I prefer to take the train wherever possible. It’s less stressful than driving, and it means that I can get some work done, or catch up on reading and writing whilst I travel. Or, like last Wednesday evening, have a nap – you can’t do that if you take the car!

Travelling means that you’re going to be using a variety of services to get from A to B, and last week it struck me how much easier my life is today compared to even just a couple of years ago thanks to well designed services.

Here’s the story of my day.

5.15am Got up far too early, although anything after 5am now feels like a lie-in – that’s what marathon training does for you!

6.20am Get in the car, drive to Perth. Decide to try and park at the railway station itself – save a long walk later when I get back (I have an easy run to do this evening!).

6.45am Arrive at Perth Station. Plenty of parking spaces. Walk over to the parking meter to find that they now use the Ringo app, so I can park without any of the hassle of putting cash in the meter. Lovely!

6.50am Grab a coffee from the new Costa. It’s not Gordon Street Coffee, which is nestled next to the entrance to Glasgow’s Central Station, but it’s a big step up from the manky old station cafe!

6.55am Collect tickets, which I’d bought online on the Trainline app

7.00am Get on the train, get the MacBook out, hook into the free Scotrail wifi, and get to work!

8.20am Arrive at Glasgow Queen St, having got a tonne of work done, including a blog post on business partners, which I not only wrote but also posted whilst travelling, as well as engaging with commenters on social media!

8.30am Walk to Tinderbox in the Merchant City. Grab a flat white and fire off a few more emails.

9.15am Order an Uber from my phone.

9.20am Uber arrives. Have a great chat with the driver on my way to the east end. Turns out his wife’s family are from Dundee and he used to run a shop in Invergowrie!

9.27am Arrive at Rogart St. Uber takes the fee automatically and I access the app to leave a 5 star recommendation for the driver, thank him for his banter, and leave him a tip.

9.28am Realise there are two Rogart Streets (separated by a big building) and I’m in the wrong one! Phone Angela, let her know, then walk round. Google maps let me down (although maybe it was me, not paying attention….)

11.30am Finish a great meeting, call an Uber.

11.35am Uber arrives. Chat to my driver, John Paul, on the way into town. He offers we some chewing gum and asks if I’d like to charge my phone. I learn that he’s ‘running his own business’ with Uber as it gives him more time with his 6 year-old daughter. He likes Uber, it makes it easy for him and he doesn’t have to deal with drunk idiots.

11.50am John Paul drops me at Buchanan Street. I message Diane to let her know I’m on my way for lunch.

12pm Arrive at Princes square for lunch with the lovely people from Xero and several of their other accounting partners. We talk about all sorts of stuff, including many of the apps that make up the Xero ecosystem. These apps enable us to tailor Xero to each client’s specific needs. Compared to the inflexibility of Sage this is a total game-changer!

2.40pm Send a DM to Craig to let him know I’m running a little late for our coffee meeting.

3.05pm Arrive at Wilson St Pantry back in the Merchant City. I’ve had too much coffee today, so order a Red Bush tea. Craig orders peppermint tea. Rock ’n roll! I’ve known my namesake Craig McGill for the best part of a decade now. Most of our chats these days are online via twitter or LinkedIn, so it’s good to catch up in the flesh. The hour or so we spend goes by in a flash. I leave feeling energised and inspired.

4.41pm Catch the train back to Perth. Reply to a few emails (thanks to the free wifi again), then get my headphones out, pop on some City & Colour, and then snooze until we get back to the Fair City.

5.45pm Walk out of the station to my car. Jump in, head home, then get out for my run.


Now just imagine what my day would have been like five or so years ago.

Firstly, you could never get parked at Perth Station! Then you’d need a handful of pound coins to park, assuming you were lucky enough to find a space and a working parking meter.

Forget getting decent coffee.

Then the taxi experience. The last time I jumped in a black cab in Glasgow (May of this year), the driver had dropped the F-bomb at least a dozen times before we’d even made it past George Square! And the taxi was mingin’.

I know Uber aren’t everyone’s cup of tea, but if you take their culture and behaviour out of the equation, the concept behind the service is pretty damn good! Every time I’ve got in an Uber in Scotland the service has been significantly better than the traditional taxi experience.

Then the train. Free wifi is something that we take for granted these days, but it makes a huge difference to the travel experience. I’m always grateful when I get connected.

Even the simple messaging tools that we have today make our lives easier – twitter, whatsapp, even good old texting make a difference. I grew up in Perth, and met my wife Joanna there when we were at school (1986!). As you may know, Perth has two public parks known as Inches – the North & South Inch. One day back then Joanna and I had arranged to meet at the statue at the Inch. Only she’d assumed the South and I’d assumed the North. As hormonal teenagers, we both thought we’d been stood up! No text messages in those days…..

So life is undoubtedly easier today in many ways, and businesses like Uber, Airbnb and even Scotrail are succeeding by focusing on making their customers lives easier.

So here’s my question for you – what are you doing to make your customers, or users / visitors, lives easier?

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