The core skills of a 21st Century Accountant

Over the past few days, I’ve had around a dozen 1-2-1 meetings with clients. We chatted not just about their business, but also about their lives – their goals, dreams & ambitions. Some of these meetings were in our office; some in cafes over delicious coffee & cake. Some were at their place. Some on … Continue reading The core skills of a 21st Century Accountant

Getting the foundations in place

We published a blog post at Ashton McGill recently about the insights we'd gained in our first year as an accounting business. The key takeaway was that if you're going to build a truly successful business then you need to get the right foundations in place. It's just like building a house, and in this case … Continue reading Getting the foundations in place

Why we’ve moved our support from Slack to Zendesk

At the start of the year we announced a change to the way we provide support to clients at Ashton McGill. Since our launch in late August 2017, Slack has been our platform of choice for client engagement. It's dynamic, fluid, and allows for rapid responses to client queries. In the 'Open' Channels, clients will … Continue reading Why we’ve moved our support from Slack to Zendesk

Believe in Better

On Saturday evening we went to hear my good friend Lauren Currie speak at the University of Dundee. Lauren is one of the people who've inspired me on my journey in the world of design over the last decade, so it's always a delight to see her. When she introduces herself on stage she'll typically … Continue reading Believe in Better

Let’s talk about paper

It's been a week of talking about paper. Specifically, organisations that continue to insist on printing & sending information to customers, whether they like it or not. In 2018 there's really no excuse for doing that. The common refrain is, "well, we've always done it like that". However that doesn't mean you should be. Last … Continue reading Let’s talk about paper

Xerocon day 1 – highlights

Yesterday I travelled down to London to attend my first Xerocon - the accounting software giant Xero's annual conference for it's accounting partners. Although we've only been in business as an accountant for a couple of months, our history with Xero goes back a few years. Last summer I delivered a webinar & Masterclass Programme … Continue reading Xerocon day 1 – highlights