At the start of the year we announced a change to the way we provide support to clients at Ashton McGill. Since our launch in late August 2017, Slack has been our platform of choice for client engagement. It's dynamic, fluid, and allows for rapid responses to client queries. In the 'Open' Channels, clients will … Continue reading Why we’ve moved our support from Slack to Zendesk
I was born on 18th March, 1969 (yes, I'll be 50 in a few months time). My parents christened me Alasdair Iain McGill, and for 40 of the years I've been on this planet, people have known me as Alasdair. Then social media happened. I joined Twitter in 2008, and after a few months of … Continue reading Hello, my name is Alasdair
On Saturday evening we went to hear my good friend Lauren Currie speak at the University of Dundee. Lauren is one of the people who've inspired me on my journey in the world of design over the last decade, so it's always a delight to see her. When she introduces herself on stage she'll typically … Continue reading Believe in Better
It's been a week of talking about paper. Specifically, organisations that continue to insist on printing & sending information to customers, whether they like it or not. In 2018 there's really no excuse for doing that. The common refrain is, "well, we've always done it like that". However that doesn't mean you should be. Last … Continue reading Let’s talk about paper
I had lunch earlier this week with an old colleague. He currently works for a global business, gets paid well, but feels no joy in the work. He'd love to setup his own business, but doing what? He just doesn't know. We spoke about different ways to start the idea generation process. When I worked … Continue reading Where do good ideas come from?
Yesterday I travelled down to London to attend my first Xerocon - the accounting software giant Xero's annual conference for it's accounting partners. Although we've only been in business as an accountant for a couple of months, our history with Xero goes back a few years. Last summer I delivered a webinar & Masterclass Programme … Continue reading Xerocon day 1 – highlights
Dundee’s a great place to live, we’re well connected by road & rail (just need to work on air!), which means that most of Scotland is little more than an hour away. These days I prefer to take the train wherever possible. It’s less stressful than driving, and it means that I can get some … Continue reading Making life easier
When I worked for Ernst & Young back in the early 90s, we had to account for every 10 minutes of our time. Each hour equated to 6 units, and we had a weekly target of billing a minimum of 75% of chargeable time. In reality, most of us were billing over 100% of our … Continue reading Why are you still charging by the hour?
As you may have noticed, I've been playing around with different themes the past few weeks. I've also been consolidating a couple of websites I own into this one. Previously I'd had a 'business-focused' site at http://www.alasdairmcgill.com, and a separate 'personal' blog, where I mainly wrote about running & cycling. However, like many people, my … Continue reading Time for a refresh
At the Athens Olympics, GB won 2 gold medals - Sir Chris Hoy in the Kilo, and Sir Bradley Wiggins in the Individual Pursuit. Fast forward four years to Beijing, and Team GB won 8 cycling golds, with the first being a memorable win from Nicole Cooke in the Ladies Road Race. It was repeated … Continue reading Controlling the controllables