Making life easier

Dundee’s a great place to live, we’re well connected by road & rail (just need to work on air!), which means that most of Scotland is little more than an hour away. These days I prefer to take the train wherever possible. It’s less stressful than driving, and it means that I can get some […]

6 hours on a train for a 90 minute meeting

Yesterday I took the train to Newcastle for a meeting. We’d been introduced after I spoke at an event in the City back in November, and had a great Skype call before Christmas. The next logical thing to do was meet face to face, so we could have a more in-depth conversation. It was also […]

Gallery 48 delivers yet again

It was the autumn of 2015, when Mackie invited Mike Press, myself and Taylor Stillie for lunch in the D’Arcy Thomson to talk about a new venture he was working on. I still worked at the University at the time, Mike was still Head of Design Policy at DJCAD, and Taylor was the SIE intern. […]

Going the extra mile

Yesterday afternoon I ran a customer experience workshop. In the second segment we broke the Customer Journey down into four phases – before, beginning, during & after, and looked in detail at what happens at each stage. Most businesses focus on the sale and then getting the service delivered, then move on to the next […]

Making the ordinary extraordinary

Yesterday I wrote about the fact that opportunities are all around us if we’re prepared to look for them. Today I want to put a little meat on the bones for you with some examples. I’m going to tell you three stories over the next week of people who’ve done just this – made the […]