How might we travel in the future?

Over the past couple of months I’ve been reading Yuval Noah Harari’s books Sapiens and Homo Deus. It’s been a fascinating deep-dive into our past, present & future. One of the things it’s made me question is how we use transport – in particular the car. Joanna & I are no different to many families […]

Dogs & Love Hearts – the Barnett Formula

One of the things I do is run workshops on Customer Experience. We do an exercise where I get participants to tell stories about good & bad experiences they’ve had. Over the past few months one name has come up again and again when it comes to good experiences – Barnetts Motor Group. Barnetts are […]

Do What You Can’t

I’m a big Casey Neistat fan, as anyone who regularly reads these posts will know. Last week Casey posted a new video on his YouTube channel  called Do What You Can’t. I LOVE THIS VIDEO!! I must have watched it a dozen times. For so many of us, there’s been someone there saying ‘You can’t’. It […]

Why do I Vlog?

Yesterday I published Vlog number 9. That’s been 9 weeks, and I’ve had fun. Inspired by a few of my friends – Gavin Bell, Roger Edwards & Vicky Gunn, I took the plunge, bought myself a Canon Powershot G7x, and got busy. It’s also been a great excuse to binge-watch Casey Neistat and other YouTubers. […]

My Addiction

I bought my first proper road bike back in Spring 2005. Within 6 months I would do my first road race, and in the following 10 years bike racing became a huge part of my life. It’s a sport that demands commitment – if you’re going to race, you need to put the training effort […]

I’m back!

Well, that’s been two weeks away from blogging, and what a busy two weeks it’s been! The first week was the Design Sprint at DJCAD, where Louise and I worked with 80 amazing students during an intense, emotional rollercoaster of a week. This was one of the most rewarding weeks of my working life. I’ve […]