I had lunch earlier this week with an old colleague. He currently works for a global business, gets paid well, but feels no joy in the work. He'd love to setup his own business, but doing what? He just doesn't know. We spoke about different ways to start the idea generation process. When I worked … Continue reading Where do good ideas come from?
Recently I had the opportunity to spend a day working with two of the world's best designers. It was an inspirational day, learning from people at the very top of their profession. In sport it would be like being able to spend a day training with Lionel Messi or Eliud Kipchoge (one for the runners!). … Continue reading Mind your language!
Dundee’s a great place to live, we’re well connected by road & rail (just need to work on air!), which means that most of Scotland is little more than an hour away. These days I prefer to take the train wherever possible. It’s less stressful than driving, and it means that I can get some … Continue reading Making life easier
When I worked for Ernst & Young back in the early 90s, we had to account for every 10 minutes of our time. Each hour equated to 6 units, and we had a weekly target of billing a minimum of 75% of chargeable time. In reality, most of us were billing over 100% of our … Continue reading Why are you still charging by the hour?
Thursday 27th April 2017 Business - La Fabrica Coffee Works & Cycle Cafe Service - Coffee & food What they did well - In a word, everything! La Fabrica is a coffee shop (but it's SO much more than that!) in Girona, Spain. It's the brainchild of former professional cyclist Christian Meier and his wife Amber, an enclave for the many English-speaking … Continue reading Daily(ish) CX Review – La Fabrica, Girona, Spain
Okay. This is a new idea that I wanted to try out. Every day, the average person interacts with around a dozen services. Many of them are terrible experiences. I work with organisations to help them design better customer & user experiences. So I've decided to do a daily blog review of one of the experiences … Continue reading Daily CX Review – McMillan Running
One of the things I do is run workshops on Customer Experience. We do an exercise where I get participants to tell stories about good & bad experiences they've had. Over the past few months one name has come up again and again when it comes to good experiences - Barnetts Motor Group. Barnetts are … Continue reading Dogs & Love Hearts – the Barnett Formula
Yesterday I published Vlog number 9. That's been 9 weeks, and I've had fun. Inspired by a few of my friends - Gavin Bell, Roger Edwards & Vicky Gunn, I took the plunge, bought myself a Canon Powershot G7x, and got busy. It's also been a great excuse to binge-watch Casey Neistat and other YouTubers. … Continue reading Why do I Vlog?
Well, that's been two weeks away from blogging, and what a busy two weeks it's been! The first week was the Design Sprint at DJCAD, where Louise and I worked with 80 amazing students during an intense, emotional rollercoaster of a week. This was one of the most rewarding weeks of my working life. I've … Continue reading I’m back!
A few months ago I was pondering what it is that I really love doing. I spent a Saturday morning freewriting and mind mapping, and by the end it had become clear - teaching! I'd been talking about the fog I'd had around this with my friend Caroline McKenna earlier that week, so I excitedly … Continue reading I love teaching