Finding the flow…..

As anyone who reads this blog will know, competitive sports has been a big part of my life. After 10 years of cycle racing, I transitioned to running in 2017, but the way we approach training for both sports is similar. Most people will follow what's called a periodised training programme. At a macro level, … Continue reading Finding the flow…..

Podcasts I’ve been listening to lately

For many years now I've been a fan of podcasts. I remember listening to Freakonomics back in 2010 after I'd broken my collarbone, I liked the fact that I could listen to interesting content on demand. Since then podcasting has exploded and you can find shows on pretty much any topic you're interested in. I … Continue reading Podcasts I’ve been listening to lately

Time for a refresh

As you may have noticed, I've been playing around with different themes the past few weeks. I've also been consolidating a couple of websites I own into this one. Previously I'd had a 'business-focused' site at http://www.alasdairmcgill.com, and a separate 'personal' blog, where I mainly wrote about running & cycling. However, like many people, my … Continue reading Time for a refresh

Daily(ish) CX Review – La Fabrica, Girona, Spain

Thursday 27th April 2017 Business - La Fabrica Coffee Works & Cycle Cafe Service - Coffee & food What they did well - In a word, everything! La Fabrica is a coffee shop (but it's SO much more than that!) in Girona, Spain. It's the brainchild of former professional cyclist Christian Meier and his wife Amber, an enclave for the many English-speaking … Continue reading Daily(ish) CX Review – La Fabrica, Girona, Spain

Daily CX Review – Run4It, Dundee

Wednesday 18th April 2017 Business - Run4It, Dundee Service - Buying clothing What they did well - It's been so cold in the mornings lately. I needed to buy a new long-sleeved running jersey as I've got a few thermal tops, but only a couple that will do when the temperature is in the low single digits. For several … Continue reading Daily CX Review – Run4It, Dundee

Daily CX Review – Starbucks, Dundee

Tuesday 18th April 2017 Business - Starbucks, Overgate Centre, Dundee Service - Coffee & muffin (it was skinny, don't judge me!) What they did well - The staff are always friendly here. I visit quite often when I'm in town, so a few of them know me and will smile and say hi. Little, personal, … Continue reading Daily CX Review – Starbucks, Dundee

Daily CX Review – McMillan Running

Okay. This is a new idea that I wanted to try out. Every day, the average person interacts with around a dozen services. Many of them are terrible experiences. I work with organisations to help them design better customer & user experiences. So I've decided to do a daily blog review of one of the experiences … Continue reading Daily CX Review – McMillan Running

Edinburgh’s Trams are not a good User Experience!

We went to Edinburgh yesterday. When we go at the weekend, we tend to make use of the park & ride at Ingliston and take the Tram in to the City Centre. It saves paying a ridiculous amount for parking, and it's a lot less stressful. Over the past couple of years I've observed the … Continue reading Edinburgh’s Trams are not a good User Experience!