Believe in Better

On Saturday evening we went to hear my good friend Lauren Currie speak at the University of Dundee. Lauren is one of the people who've inspired me on my journey in the world of design over the last decade, so it's always a delight to see her. When she introduces herself on stage she'll typically … Continue reading Believe in Better

Let’s talk about paper

It's been a week of talking about paper. Specifically, organisations that continue to insist on printing & sending information to customers, whether they like it or not. In 2018 there's really no excuse for doing that. The common refrain is, "well, we've always done it like that". However that doesn't mean you should be. Last … Continue reading Let’s talk about paper

Where do good ideas come from?

I had lunch earlier this week with an old colleague. He currently works for a global business, gets paid well, but feels no joy in the work. He'd love to setup his own business, but doing what? He just doesn't know. We spoke about different ways to start the idea generation process. When I worked … Continue reading Where do good ideas come from?

Mind your language!

Recently I had the opportunity to spend a day working with two of the world's best designers. It was an inspirational day, learning from people at the very top of their profession. In sport it would be like being able to spend a day training with Lionel Messi or Eliud Kipchoge (one for the runners!). … Continue reading Mind your language!

Making life easier

Dundee’s a great place to live, we’re well connected by road & rail (just need to work on air!), which means that most of Scotland is little more than an hour away. These days I prefer to take the train wherever possible. It’s less stressful than driving, and it means that I can get some … Continue reading Making life easier

Dogs & Love Hearts – the Barnett Formula

One of the things I do is run workshops on Customer Experience. We do an exercise where I get participants to tell stories about good & bad experiences they've had. Over the past few months one name has come up again and again when it comes to good experiences - Barnetts Motor Group. Barnetts are … Continue reading Dogs & Love Hearts – the Barnett Formula

Controlling the controllables

At the Athens Olympics, GB won 2 gold medals - Sir Chris Hoy in the Kilo, and Sir Bradley Wiggins in the Individual Pursuit. Fast forward four years to Beijing, and Team GB won 8 cycling golds, with the first being a memorable win from Nicole Cooke in the Ladies Road Race. It was repeated … Continue reading Controlling the controllables

The best ideas are usually stolen from someone else….

Yesterday's post about standing out from the crowd seemed to strike a chord. I got a tonne of responses across Facebook, twitter and LinkedIn. Thank you. One of those was from my buddy Kev Steel. We worked together when I lived in Aberdeen. I've had some great times with Kev, one of which involved the … Continue reading The best ideas are usually stolen from someone else….

Standing out from the crowd

Last night I spoke to students at Aberdeen University about Sales. I was given total flexibility about content, so I decided to speak to them about how to sell themselves in a crowded job market. Let me give you some context. Depending on which publications you read, the average graduate job will have between 60 … Continue reading Standing out from the crowd