Over the past few days, I’ve had around a dozen 1-2-1 meetings with clients. We chatted not just about their business, but also about their lives – their goals, dreams & ambitions. Some of these meetings were in our office; some in cafes over delicious coffee & cake. Some were at their place. Some on … Continue reading The core skills of a 21st Century Accountant
At the start of the year we announced a change to the way we provide support to clients at Ashton McGill. Since our launch in late August 2017, Slack has been our platform of choice for client engagement. It's dynamic, fluid, and allows for rapid responses to client queries. In the 'Open' Channels, clients will … Continue reading Why we’ve moved our support from Slack to Zendesk
I was born on 18th March, 1969 (yes, I'll be 50 in a few months time). My parents christened me Alasdair Iain McGill, and for 40 of the years I've been on this planet, people have known me as Alasdair. Then social media happened. I joined Twitter in 2008, and after a few months of … Continue reading Hello, my name is Alasdair
On Saturday evening we went to hear my good friend Lauren Currie speak at the University of Dundee. Lauren is one of the people who've inspired me on my journey in the world of design over the last decade, so it's always a delight to see her. When she introduces herself on stage she'll typically … Continue reading Believe in Better
It's been a week of talking about paper. Specifically, organisations that continue to insist on printing & sending information to customers, whether they like it or not. In 2018 there's really no excuse for doing that. The common refrain is, "well, we've always done it like that". However that doesn't mean you should be. Last … Continue reading Let’s talk about paper
I had lunch earlier this week with an old colleague. He currently works for a global business, gets paid well, but feels no joy in the work. He'd love to setup his own business, but doing what? He just doesn't know. We spoke about different ways to start the idea generation process. When I worked … Continue reading Where do good ideas come from?
Recently I had the opportunity to spend a day working with two of the world's best designers. It was an inspirational day, learning from people at the very top of their profession. In sport it would be like being able to spend a day training with Lionel Messi or Eliud Kipchoge (one for the runners!). … Continue reading Mind your language!
Dundee’s a great place to live, we’re well connected by road & rail (just need to work on air!), which means that most of Scotland is little more than an hour away. These days I prefer to take the train wherever possible. It’s less stressful than driving, and it means that I can get some … Continue reading Making life easier
One of the things I do is run workshops on Customer Experience. We do an exercise where I get participants to tell stories about good & bad experiences they've had. Over the past few months one name has come up again and again when it comes to good experiences - Barnetts Motor Group. Barnetts are … Continue reading Dogs & Love Hearts – the Barnett Formula
At the Athens Olympics, GB won 2 gold medals - Sir Chris Hoy in the Kilo, and Sir Bradley Wiggins in the Individual Pursuit. Fast forward four years to Beijing, and Team GB won 8 cycling golds, with the first being a memorable win from Nicole Cooke in the Ladies Road Race. It was repeated … Continue reading Controlling the controllables