At the start of the year we announced a change to the way we provide support to clients at Ashton McGill. Since our launch in late August 2017, Slack has been our platform of choice for client engagement. It's dynamic, fluid, and allows for rapid responses to client queries. In the 'Open' Channels, clients will … Continue reading Why we’ve moved our support from Slack to Zendesk
I was born on 18th March, 1969 (yes, I'll be 50 in a few months time). My parents christened me Alasdair Iain McGill, and for 40 of the years I've been on this planet, people have known me as Alasdair. Then social media happened. I joined Twitter in 2008, and after a few months of … Continue reading Hello, my name is Alasdair
On Saturday evening we went to hear my good friend Lauren Currie speak at the University of Dundee. Lauren is one of the people who've inspired me on my journey in the world of design over the last decade, so it's always a delight to see her. When she introduces herself on stage she'll typically … Continue reading Believe in Better
It's been a week of talking about paper. Specifically, organisations that continue to insist on printing & sending information to customers, whether they like it or not. In 2018 there's really no excuse for doing that. The common refrain is, "well, we've always done it like that". However that doesn't mean you should be. Last … Continue reading Let’s talk about paper
When I worked for Ernst & Young back in the early 90s, we had to account for every 10 minutes of our time. Each hour equated to 6 units, and we had a weekly target of billing a minimum of 75% of chargeable time. In reality, most of us were billing over 100% of our … Continue reading Why are you still charging by the hour?
I left school in 1986 and went to work as a trainee accountant with Turnbull Kemp, a small firm based in Perth. I was always good with numbers, so accounting seemed a natural fit for that. Within a couple of years, I'd moved on to join Ernst & Young, one of the world's biggest firms. … Continue reading Embracing the past