Getting the foundations in place

We published a blog post at Ashton McGill recently about the insights we'd gained in our first year as an accounting business. The key takeaway was that if you're going to build a truly successful business then you need to get the right foundations in place. It's just like building a house, and in this case … Continue reading Getting the foundations in place

Why we’ve moved our support from Slack to Zendesk

At the start of the year we announced a change to the way we provide support to clients at Ashton McGill. Since our launch in late August 2017, Slack has been our platform of choice for client engagement. It's dynamic, fluid, and allows for rapid responses to client queries. In the 'Open' Channels, clients will … Continue reading Why we’ve moved our support from Slack to Zendesk

Hello, my name is Alasdair

I was born on 18th March, 1969 (yes, I'll be 50 in a few months time). My parents christened me Alasdair Iain McGill, and for 40 of the years I've been on this planet, people have known me as Alasdair. Then social media happened. I joined Twitter in 2008, and after a few months of … Continue reading Hello, my name is Alasdair

Believe in Better

On Saturday evening we went to hear my good friend Lauren Currie speak at the University of Dundee. Lauren is one of the people who've inspired me on my journey in the world of design over the last decade, so it's always a delight to see her. When she introduces herself on stage she'll typically … Continue reading Believe in Better

Let’s talk about paper

It's been a week of talking about paper. Specifically, organisations that continue to insist on printing & sending information to customers, whether they like it or not. In 2018 there's really no excuse for doing that. The common refrain is, "well, we've always done it like that". However that doesn't mean you should be. Last … Continue reading Let’s talk about paper

Why are you still charging by the hour?

When I worked for Ernst & Young back in the early 90s, we had to account for every 10 minutes of our time. Each hour equated to 6 units, and we had a weekly target of billing a minimum of 75% of chargeable time. In reality, most of us were billing over 100% of our … Continue reading Why are you still charging by the hour?